Documents and timely information are the
currency of any successful business. Fact
is, more information has been produced in
the last 30 years than in the previous 5,000
— the entire history of civilization —
and administering these documents has become
a challenge for even the most advanced
organizations.
An Electronic Document Management System
is a computer-based system used for managing
both electronic and paper-based documents.
In simple terms, it allows you to store,
search and retrieve digital versions of most
any document — anytime, anywhere.
Respond to customers with greater speed,
greater accuracy — online or off.
In today’s e-enabled world, instant
access sounds like a no-brainer. But
companies need solutions that address the
many challenges they face. Documents may be
created by disparate systems in different
formats. Some have become reliant on
cumbersome, slow-loading PDFs. Others have
organized documents in ways that make it
time-consuming (if not impossible) to
pinpoint a specific page. Fortunately,
Pitney Bowes Group 1 Software can help you
overcome these obstacles–and more.
Our high-speed, high-volume,
high-performing document repositories
provide ubiquitous access to critical
communications–through virtually any
interface or application.
Ubiquitous access opens the door to new
opportunity.
With Group 1 solutions, CSRs, auditors,
administrators and brokers can view years of
stored data, including statements, policies
and correspondence-saving you significant
time and money. Real-time indexing,
compression, storage, and direct
data-retrieval make it possible for you to
integrate the most advanced document archive
and retrieval solutions directly into your
call center, partner networks or customer
website quickly–usually in a matter of
weeks. In addition to a broad range of industry-specific
applications, our Electronic Document
Management solutions can help you achieve:
Remote Document Access
- Access and print customer documents in
field offices
- Create a fully indexed and searchable
subset of archives, such as by customer,
broker or agent
- Eliminate paper copies to sales,
agents and brokers
- Comply with legal and records
management requirements
- Enable more powerful Business
Continuity Plans
Customer Self-Care
- Deploy web presentment and e-payment
in just weeks
- Provide instant access to current and
historical documents
- Let customers download and print
documents from home or office
- Include one-to-one marketing messages
to increase sales and retention
Mailstream Visibility
- Record step-by-step progress of mail
pieces through the postal network
- Automatically confirm delivery of
regulated and high-value items
- Increase revenues with more selective
waivers of late fees
- Eliminate unnecessary collection calls
- Suppress costly late notices when
payments are in transit
- Avoid needless contacts that may
damage customer relationships
Call Center Effectiveness
- Minimize talk time and increase first
call resolution
- Provide instant access to exact
replicas of printed and web-based
documents
- Quickly locate customer information
using an interactive name and account
search
- Handle multiple questions quickly
through customer-centric document
folders
- Send email and e-fax instantly,
speeding call resolution and eliminating
call backs
- Resolve transaction disputes and
reconcile complex invoices
The unique advantages of our Electronic
Document Management solutions.
HyperSoft is a VAR partner with Group1
software division of Pitney Bowes. We
offer tailored solutions to every Document
Management need. Just ask us and we shall
offer you a solution to your most complex
requirements.
Form more information on these solutions Contact
Us
