BPO & Call Center

We at HyperSoft have been dealing with extremely stringent requirements of our clients in our delivery of solutions to Financial Markets and Stock Broking back office requirements.

Our products and support systems are tailored to cater to the needs and support requirements of our over 800 installations spread out over the nation. We offer services to our customers over a variety of delivery platforms: software, ASP , Web Services, static IP based client-server applications with internet access via WAN, VPN and a variety of modes.

This expertise of supporting Mission Critical products developed by us and maintaining them at all times has given HyperSoft the experience of executing critical schedules B P O services.

We at HyperSoft will leverage this expertise to deliver to you B P O services with great reliability and accuracy.

HyperSoft offers Voice based BPO Services to International Customers.

Using cutting edge VoIP technology we deliver Voice based services with better-than-toll quality audio delivery. We at HyperSoft are rewriting the standards of contact center delivery models.

Using revolutionary Flexible and Agile ASP models , we can cater to a wide variety of BPO requirements and deliver around the globe.

Scalable at the click of a mouse , our delivery model transcends barriers and technologies to land at our Customers door step.

About HyperSoft Call Center

HyperSoft has established a call center based on the use of VoIP technology. We deploy SIP protocol for excellent digital voice quality .

The Infrastructure available comprises of Computers on a fast Ethernet LAN connected to the outer world via a dedicated Leased Line Internet pipe. Our ISP has a 99% uptime SLA with us.

The call center uses the latest technology and we have facility for both Inbound as well as Outbound calling at all our stations. Our solution includes Automatic Call Distribution (ACD), Predictive Dialer, Customer Relationship Management (CRM), Interactive Voice Response (IVR), Computer Telephony (CTI), Remote Agent Capabilities, Skills-based Routing, Recording, Silent Monitoring, Real time Reporting, Chat, among several other facilities. Extensive reports can be generated for the benefit of our customers, for our in-house management and for agent performance analysis. Our CRM takes care of every call and scheduled call backs. We can also Hot Transfer calls or make three way calling if the needs of our customers requires it.

Our voice based activities encompass:

Customer Services

Customer Support Services

Telemarketing

Order Taking

Product Support

Appointment Setting

Direct Response Services

Lead Generation

Secretarial Services

Technical Support

Our call center Customer Service Representatives are trained in special Voice and Accent neutralization , they undergo periodic training and refresher sessions on US environment and geographic changes which may be pertinent to their performance. Our team leaders are equipped to take escalated calls and handle issues at a higher level when the situation demands it.

Continuous staff development and education is the key to our success.

HyperSoft is registered with the US FTC as well as with the US IRS. Strict compliance to the laws and requirements of the countries we call is integral with our work ethic.

Read about our Call Center and BPO in the Press